Cancellation and Refund Policy

1. Refund Policy Overview

At Psyqode, we stand behind the quality of our courses and ebooks. We offer a 30-day money-back guarantee on all purchases to ensure your complete satisfaction with our products.

2. Eligibility for Refunds

✅ Eligible for Refund:

  • Requests made within 30 days of purchase
  • Valid reason for dissatisfaction
  • No evidence of course completion or extensive use
  • First-time purchase (no repeat refunds)

❌ Not Eligible for Refund:

  • Requests made after 30 days from purchase
  • Evidence of course completion or extensive use
  • Repeat refund requests from the same customer
  • Violation of our terms of service
  • Technical issues on customer's end

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us through our Contact Us page
  2. Include your order number and purchase date
  3. Provide a detailed reason for your refund request
  4. Allow 3-5 business days for review and processing

4. Refund Processing

Processing Time

Refunds are typically processed within 3-5 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5-10 business days to appear on your statement.

5. Course Cancellation

For ongoing courses or subscriptions:

  • You may cancel your course access at any time
  • Cancellation will take effect at the end of your current billing period
  • No refunds for partial months or unused time
  • Access to course materials will be revoked upon cancellation

6. Special Circumstances

Technical Issues

If you experience technical difficulties accessing our courses or ebooks, we will work with you to resolve the issue before considering a refund. Most technical problems can be resolved with our support team.

Medical Emergencies

In cases of serious medical emergencies that prevent course completion, we may consider refunds beyond the 30-day period. Documentation may be required.

7. Dispute Resolution

If you disagree with our refund decision, you may request a review by our management team. Please provide additional documentation or clarification to support your case. All decisions are final.

8. Contact Information

For refund requests or questions about this policy, please contact us through our Contact Us page or email us at [email protected].

Last updated: January 2025